MOHRE Labour Complaint in Dubai (2026): File, Track & Resolve Workplace Issues via Twa-fouq—Step-by-Step Guide

Facing salary delays, contract violations, or mistreatment at work in Dubai? The Ministry of Human Resources & Emiratisation (MOHRE) safeguards private-sector workers and employers with a clear process to file, mediate, and resolve labour disputes. This 2026 guide explains when to complain, how to file (online, phone, or in-person), what happens at Twa-fouq, how long it typically takes, and how to track your case—so you get results fast.

What Is MOHRE? Your Rights in 2026

MOHRE regulates private-sector employment in the UAE—contracts, wages, leaves, safety, and dispute resolution. It runs official channels (website, Smart App, call centre, and Twa-fouq service centers) to handle complaints and, if unresolved, refers cases to the labour courts.

When to File a MOHRE Labour Complaint (Common Scenarios)

Unpaid / Late Salaries & WPS Breaches

If your salary is delayed, underpaid, or deducted unlawfully, or your wage isn’t recorded properly under the Wage Protection System (WPS), file a complaint.

Contract Violations & Forced Duties

Examples: different job role than agreed, unpaid overtime without consent, illegal penalties, denial of statutory leave, or refusal to provide end-of-service benefits.

Passport Seizure, Threats or Harassment

Seizing passports, coercion, verbal/physical harassment, or unsafe working conditions are grounds for urgent action.

How to File a MOHRE Complaint: 3 Official Channels

MOHRE Website / Smart App (Fastest Digital Route)

Use MOHRE e-services (website) or the MOHRE Smart App to register your complaint, upload evidence, and receive a case number. You can follow up via the same portal/app.

Call Centre (For Urgent Queries & Guidance)

Call 600-590000 (24/7). From abroad, use +971-68034000. Agents guide you, register complaints, and update you on status.

Twa-fouq Customer Happiness Centers (In-Person Mediation)

Twa-fouq centers conduct mediation between employer and employee. If settlement fails, MOHRE refers the case to the labour court with a detailed memo.

Step-by-Step: Filing Your Complaint Online (2026)

1. Create/Log in to your MOHRE account (website or Smart App).

2. Select Register Labour Complaint and choose your role (Employee/Employer).

3. Enter Emirates ID / labour card / passport details.

4. Describe the issue clearly (dates, amounts, what was promised vs. delivered).

5. Upload evidence (contract, payslips/WPS proof, messages, warnings, medical or incident reports).

6. Submit to receive a case/transaction number for tracking.

Tip: Keep your narrative factual and chronological. Incomplete stories slow down mediation.

What Happens Next? Twa-fouq Mediation & Referral to Court

• A Twa-fouq legal advisor usually contacts both parties (often within ~72 hours) to verify facts and attempt an amicable settlement. If resolved, you’ll receive a closure update.

• No settlement? MOHRE issues a referral memo and forwards your case to the labour court. Mediation windows are commonly short; court timelines vary by complexity.

Documents & Evidence Checklist (Increase Your Success Rate)

• Employment contract / offer letter (latest version signed)

• Payslips / bank statements (WPS credits)

• Company correspondence (emails, official messages)

• Disciplinary notices (if any)

• ID documents (passport/Emirates ID/labour card)

• Medical or incident reports (for safety/harassment issues)

Typical Timelines, Follow-Up & Status Tracking

• Mediation contact: often within ~72 hours of filing.

• Mediation window: generally days to a couple of weeks, depending on responsiveness.

• If referred to court: proceedings can take 1–3 months or longer based on complexity.

• Track your complaint on the MOHRE website or app, or call 600-590000 for updates.

If Your Employer Retaliates or Refuses to Cooperate

Inform MOHRE through your case file or hotline. Persistent non-compliance can trigger administrative actions (e.g., license restrictions) in addition to court orders on dues. Keep all interactions documented. 

Common Mistakes to Avoid (and Quick Fixes)

• Vague claims → Provide a concise timeline and exact dues (salary months, overtime hours, end-of-service amount).

• No proof → Attach contract, WPS statements, emails/WhatsApp screenshots showing attempts to resolve.

• Wrong channel → Use MOHRE official channels first; third-party “agents” can delay or mislead.

Need Visa Help Too?

If your employment situation changes (joining/leaving a job or changing status), you may also need visa guidance—from visit visa extensions to status change to employment. See our in-depth guides below.

• Dubai Visit Visa Requirements (2026 Checklist) → [Insert link to related article here]

• Change Status: Visit Visa to Employment (2026 Guide) → [Insert link to related article here]

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