MOHRE Complaint 2026: Complete Guide to Filing Labour Complaints in UAE

01-Oct-2025 0 Comments
mohre complaint 2026 - how to file, track & resolve labour disputes in uae

The Ministry of Human Resources and Emiratisation (MOHRE) is the primary authority that regulates labour relations in the UAE. If you are facing issues such as unpaid wages, unfair dismissal, contract violations, or workplace harassment, you can file a MOHRE complaint to seek resolution.

This guide explains the process of filing a MOHRE complaint in 2026, documents required, how to track your case, and what to do if you are not satisfied with the outcome.

What is a MOHRE Complaint?

A MOHRE complaint is an official grievance filed by an employee or employer with the UAE’s labour authority. It acts as a legal mechanism to resolve workplace disputes and enforce UAE Labour Law (Federal Decree-Law No. 33 of 2021 and its amendments in 2026).

Who Can File a MOHRE Complaint?

  • Employees: If you face unpaid salaries, contract breaches, poor working conditions, harassment, or unfair termination.

  • Employers: If employees violate contracts or fail to meet obligations.

Common Reasons for Filing a MOHRE Complaint

  • Non-payment or delay of wages

  • Breach of employment contract

  • Workplace harassment or discrimination

  • Unsafe working conditions

  • Unfair dismissal or forced resignation

  • Refusal of end-of-service benefits

Step-by-Step Guide: How to File a MOHRE Labour Complaint in 2026

Filing Online via MOHRE Portal or App

  • Visit the official MOHRE website or download the MOHRE mobile app.

  • Register using your Emirates ID or Labour Card.

  • Fill in complaint details and upload supporting documents.

  • Submit and receive a complaint reference number for tracking.

Filing Through the MOHRE Call Center

  • Call the MOHRE helpline 80060.

  • Provide complaint details to the representative.

  • Obtain a case number for follow-up.

Visiting a MOHRE Service Center

  • Go to the nearest MOHRE Customer Happiness Center.

  • Submit your written complaint and evidence.

  • Get acknowledgment and case reference number.

Required Documents and Information for MOHRE Complaint Filing

  • Emirates ID and passport copy

  • Employment contract (labour contract)

  • Salary slips or bank statements

  • Correspondence with employer (emails, messages)

  • Any supporting evidence of violations

  • Contact details of witnesses (if any)

What to Do If Your Employer Is Not Following MOHRE Regulations

  1. Document all violations clearly.

  2. Attempt to resolve the issue internally with HR.

  3. If unresolved, escalate by filing a formal complaint with MOHRE.

  4. If required, seek legal assistance for arbitration or court proceedings.

How to Check MOHRE Complaint Status Online

  • Visit the MOHRE official website.

  • Navigate to “Check Complaint Status”.

  • Enter your complaint reference number and Emirates ID.

  • The portal will show whether your complaint is pending, under review, or resolved.

Alternatively, call the MOHRE helpline (80060) or contact them via email at ask@mohre.gov.ae.

What Happens After Filing a MOHRE Complaint?

  • MOHRE reviews and investigates your case.

  • Both employer and employee are contacted for mediation.

  • If mediation fails, the case may be referred to the Labour Court.

  • The court issues a final verdict, which both parties must comply with.

What If You’re Not Satisfied With the Complaint Outcome?

  • Request escalation to the Labour Arbitration Committee.

  • File a grievance directly with the UAE Labour Court.

  • Seek legal consultation if further appeals are required.

MOHRE Customer Care & Contact Details

  • Hotline: 80060

  • International Contact: +971-680-27666

  • Email: ask@mohre.gov.ae

  • Official Website: mohre.gov.ae

Tips for Successfully Resolving a MOHRE Complaint

  • Always keep copies of your employment contract and salary records.

  • File the complaint as soon as the issue arises.

  • Remain patient, as some cases take time to resolve.

  • Be professional and avoid defamatory statements.

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  • Faster resolution

  • Higher success rates

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Frequently Asked Questions

To track your MOHRE complaint, you can visit the official MOHRE website or use their mobile app. Log in with your credentials, navigate to the complaint tracking section, and enter your case or complaint number to check the status.

Yes, you can call the MOHRE customer service hotline at 800 60. The representatives will assist you with your complaint status after verifying your details.

No, the case or complaint number is essential to track your complaint. Ensure you save the number provided when you initially file your complaint to avoid difficulties during follow-up.

The resolution time varies depending on the complexity of the case. However, most complaints are addressed within 14 to 21 working days. You can regularly track updates online or contact customer service for progress reports.

When it comes to complaints, the Ministry of Human Resources & Emiratisation wants to make sure that they are handled as quickly and efficiently as possible. The length of time it takes for a complaint to be investigated can vary but is typically within a few weeks. It can take up to 3 months for a complaint to be investigated, but this period is often shortened in cases where there is a clear-cut answer available.

 

If you have been adversely affected by the actions or inactions of a government employee, you may want to consider filing a complaint with the Ministry of Human Resources & Emiratisation. Government employees are obligated to act in the best interest of their constituents, but sometimes they do not live up to this responsibility.

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