How to File a MOHRE Complaint in Dubai (2026 Guide for Workers & Employers)

Dubai continues to attract millions of workers and professionals from across the globe. With its world-class opportunities also come challenges, especially in the workplace. If you ever face unpaid salaries, unfair dismissal, poor working conditions, or employment contract violations, the Ministry of Human Resources and Emiratisation (MOHRE) provides official channels to file a complaint and protect your rights.

This guide explains when and how to file a MOHRE complaint in Dubai in 2026, the required documents, timelines, possible outcomes, and key tips for employees and employers.

What is MOHRE? Understanding the Ministry of Human Resources & Emiratisation

MOHRE (Ministry of Human Resources & Emiratisation) is the federal authority in the UAE responsible for regulating the labor market, protecting workers’ rights, and ensuring fair treatment for both employers and employees.

Formed in 2016, MOHRE plays a central role in:

• Enforcing UAE labour laws

• Handling employment disputes

• Overseeing work permits and employment visas

• Ensuring ethical recruitment practices

• Protecting expatriates and UAE nationals in the workforce

When Should You File a MOHRE Complaint in Dubai?

You can file a complaint with MOHRE if your employer violates your employment rights. Common scenarios include:

Salary Delays or Non-Payment

If your salary is delayed beyond the Wage Protection System (WPS) deadline, you can register a complaint.

Unfair Dismissal or Contract Breach

If you are terminated without valid reason or if your employer breaches contract terms.

Withholding of Passport or Documents

Employers are not legally allowed to keep workers’ passports or Emirates IDs.

Poor Living or Working Conditions

Inadequate housing, unsafe working conditions, or denial of benefits.

How to File a MOHRE Complaint in Dubai (Step-by-Step)

Filing a MOHRE complaint is simple and can be done digitally or in person.

Step 1: Contact MOHRE Call Centre (800-60)

You can call MOHRE’s hotline to register an initial complaint in Arabic, English, Hindi, or Urdu.

Step 2: Submit Online Complaint via MOHRE App or Website

MOHRE’s mobile app and website provide quick access to file complaints electronically.

Step 3: Visit a MOHRE Customer Happiness Centre (if required)

If your case needs in-person verification, you may be called to a nearby MOHRE centre.

Step 4: Mediation and Resolution Timeline

MOHRE mediates between employee and employer within 10 business days. If unresolved, the case moves to the Dubai Labour Court.

Documents Required to File a Complaint with MOHRE

• Copy of passport and Emirates ID

• Employment contract or offer letter

• Salary slips or bank statements (if salary-related dispute)

• Residence visa copy

• Any written communication or evidence against the employer

MOHRE Complaint Processing Time in 2026

On average, MOHRE resolves complaints within 10 business days. Complex disputes may take longer if escalated to the labour court.

Possible Outcomes of a MOHRE Complaint

Resolution Through Mediation

Most disputes are settled amicably during MOHRE mediation.

Escalation to Labour Court

If mediation fails, the complaint is referred to the Dubai Labour Court.

Employer Penalties and Fines

Employers violating UAE labour laws may face fines, suspension of work permits, or blacklisting.

Can You Change Jobs During a Pending Complaint?

Yes, under UAE labour reforms, employees can change jobs if the dispute is genuine and approved by MOHRE.

MOHRE Complaints for Dubai Visit Visa Holders – What You Need to Know

Visit visa holders are not allowed to work legally in Dubai. However, if someone hires you unlawfully and withholds payment, you can report it to MOHRE. Legal employment must always be under a valid UAE work permit.

How to Check MOHRE Complaint Status Online

You can track your complaint via:

• MOHRE mobile app

• Official MOHRE website (using complaint reference number)

• MOHRE call centre

Risks of Not Using the Official Complaint Process

• Losing unpaid wages

• Possible deportation if working illegally

• Employer blackmail or retaliation

• No legal record of dispute

Why Use Professional Visa & Labour Assistance Services

Many employees struggle with legal paperwork, deadlines, and language barriers. Using a professional visa and labour assistance service ensures:

• Accurate and timely complaint submission

• Guidance on legal rights

• Smooth resolution with MOHRE and Dubai Labour Court

• Protection against employer exploitation

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Conclusion – Protect Your Rights in Dubai with MOHRE Support

The Ministry of Human Resources & Emiratisation ensures that both employees and employers in Dubai are treated fairly under UAE law. Whether it’s a salary delay, unfair dismissal, or exploitation, MOHRE offers an official pathway to resolve disputes quickly.

✅ If you’re planning to work or travel to Dubai, always use legal visa channels and safeguard your rights.
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